Shipping Policy

At Nexora, we're committed to delivering your order safely and as quickly as possible.

Order Processing

• Orders are processed within 1–3 business days after payment has been successfully received.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Once your order has been dispatched, you'll receive a confirmation email with your shipping details (where applicable).

Delivery Time

We currently deliver across South Africa.

Estimated delivery time:

• 7–10 business days from the date your order is dispatched.

Please note that delivery times are estimates and may vary depending on your location, courier delays, weather conditions, or high order volumes.

Shipping Costs

Shipping costs are calculated at checkout before payment is completed. Any promotional free shipping offers will be clearly displayed on our website.

Delivery Delays

While we work hard to meet our estimated delivery times, occasional delays may occur due to circumstances beyond our control. We appreciate your patience and understanding should this happen.

Incorrect Shipping Information

Please ensure your shipping address and contact details are correct before completing your order. Nexora cannot be held responsible for delays or failed deliveries resulting from incorrect information provided by the customer.

Lost or Damaged Parcels

If your order arrives damaged or you believe your parcel has been lost during transit, please contact us within 48 hours of delivery (or the expected delivery date). We'll work with the courier to resolve the issue as quickly as possible.