Refund policy
Returns & Refund Policy
At Nexora, customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help. Please read our Returns & Refund Policy carefully before requesting a return.
7-Day Returns
You may return an item within 7 days of receiving your order if:
- The item is unused and unopened.
- It is in its original packaging.
- All original accessories, manuals, and packaging are included.
- The product is in the same condition that it was received.
Once your returned item has been inspected and approved, a full refund of the purchase price will be issued to your original payment method.
Please note:
- Original shipping charges are non-refundable.
- Customers are responsible for return shipping costs unless the return is due to our error.
Returns Between 11 and 30 Days
We understand that circumstances can change. Returns requested between 11 and 30 days after delivery may still be accepted, provided that the item:
- Is in excellent condition.
- Shows no signs of misuse or damage.
- Includes all original packaging and accessories.
Approved returns during this period may be subject to a restocking fee of up to 25%, meaning you may receive up to 75% of the original purchase price as a refund.
This deduction helps cover inspection, handling, repackaging, and processing costs.
Damaged, Faulty or Incorrect Items
If your order arrives:
- Damaged
- Defective
- Incorrect
- Missing parts
Please inspect your order immediately upon delivery and notify us within 7 days of receiving your order.
To help us resolve your claim as quickly as possible, please include:
- Your order number.
- A brief description of the issue.
- Clear photographs or videos showing the damage or defect.
- Photographs of the packaging (if applicable).
Claims submitted after 7 days may not qualify for a replacement or refund.
Once your claim has been reviewed and approved, we will provide one of the following at no additional cost:
- A replacement item.
- A full refund.
- Store credit (if preferred).
Non-Returnable Items
The following items cannot be returned once opened or used unless they are faulty:
- Personal care products.
- Beauty and grooming products.
- Health and hygiene items.
- Products marked as non-returnable on the product page.
- Gift cards.
Products that have been damaged due to misuse, negligence, improper handling, accidental damage, normal wear and tear, or unauthorized modifications are not eligible for return.
Refund Processing
Once we receive and inspect your returned item, we'll notify you of the outcome.
If approved, your refund will be processed to your original payment method.
Please allow 5–10 business days for the refund to reflect in your account, depending on your payment provider or bank.
Return Shipping
Unless the return is due to a damaged, defective, or incorrect item, customers are responsible for the cost of returning products to Nexora.
For your protection, we recommend using a tracked shipping service, as Nexora cannot be held responsible for returned parcels that are lost or damaged in transit.
Order Cancellations
Orders may only be cancelled before they have been processed or dispatched.
Once an order has been shipped, it must follow the return procedure outlined in this policy.
How to Request a Return
To request a return, please contact our customer support team and provide:
- Your full name.
- Your order number.
- The reason for the return.
- Supporting photographs or videos (where applicable).
Our team will review your request and provide you with the appropriate return instructions.
Contact Us
If you have any questions regarding our Returns & Refund Policy, please contact our customer support team. We're committed to providing excellent service and will be happy to assist you.